JLR is a company on a human scale, where the potential of each individual is highlighted. We regularly recruit functional and technical profiles to ensure the implementation of our solutions.
Telephone assistance support. Level 1 and Level 2 covering the IT and functional aspects of the application. English required and good interpersonal skills. Beginner accepted.
Training of customers in the use of applications. Training takes place on the customer's site or in a school on our offices. The training programs are from 1 to 3 days. English required and good pedagogical skills. Two years' experience is appreciated.
The Project Manager participates in pre-sales interventions in collaboration with sales representatives. In addition, he carries out consulting assignments (analysis, configuration, specifications, integration). He must take charge of Level 2 support interventions and self-check his charge rate. The Project Manager is also responsible for ensuring the proper use of CRM and the entry of all data for the projects for which he is responsible. Finally, he is the client's privileged interlocutor and he ensures regular monitoring to maintain the relationship.
The Support Technician performs support operations - Level 1 Hotline and customer installations in the respect of the schedules set by the project consultant. He must also ensure that all data is entered in AKUITEO for the missions for which he is responsible (support, preparation, time spent).Finally, he contributes to the capitalization of JLR know-how in terms of material and functional aspects.